ViiBE is the web technology of remote video assistance, ticketing, and knowledge management designed for technical support and after-sales services. It promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. In the communication interface, an expert or inspector can send a link to an operator in need of assistance, or on-site employees preparing for an inspection to start the call. In one click and without download, the person receiving the link will have access to a ViiBE video communication with the expert.